"I have never had any problems with Frozen CPU! I placed quite a large order yesterday December 8,2009] and it was processed the same day. I received an e-mail shortly after making sure I wanted overnight shipping because they weren''t sure if they could ship it out in time because of the large amount of sleeving I needed to be done. I simply told them it would be nice if I could have it all in the door before the weekend. I swear they really care about their customers because they had it done and shipped before 3:00PM PST! The person who did all the customizing even called to let me know they were out of stock in a connector and asked if a different color was alright! I can only describe my experience with Frozen CPU as AMAZING!"