"I am writing you to commend your staff on their excellent service and professionalism. I recently placed a small order, and needed it to be shipped to Las Vegas where I was on vacation. My billing address was Florida, so I needed to call in to place the order (which is understandable, for Fraud Protection). I wish I could remember the gentleman's name who I spoke with, but I can't recall for the life of me. I do know it was order #XXXXXXX, if it is possible to find out who fulfilled the order that way. I just wanted to write you and let you know that your staff is doing an excellent job, and I enjoy visiting your site to see what kinds of "toys" I can add onto my computer. Thank you again for your excellent service."