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1.877.2.GET.COOL (1.877.243.8266)
Store & Phone Hours:
M-F 10-6, Sat 11-4
Established in 1999
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FAQ's
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FAQ's
Advertising/Sponsorship/Review Samples
I work for a PC Hobbyist/Hardware Review site, could I get a product sample to reivew?
I work for/run a huge LAN Party, can I get FrozenCPU.com to sponsor us?
APO / FPO
How do I track a package shipped to an APO/FPO address?
How long will it take for my order to arrive at my APO/FPO address?
Does FrozenCPU.com ship to APO/FPO addresses?
Canceled Orders
I am shipping to a Freight Forwarder, why was my order canceled?
I paid with PayPal, why was my order canceled?
Contacting Us
How do I contact FrozenCPU.com by the telephone?
I emailed support a rather lengthy technical question and did not get a response?
I emailed support that I have Dell/Gateway/Emachine/or X Brand computer and need a replacement fan/psu/cpu cooler and did not receive a response?
I emailed support the following question- "can you tell me what watercooling is all about"? I did not receive a reply.
I have a question/concern and I cannot call the office, who should I email?
What do I do if I called and no one answers?
What do I do if I email one of your staff and I get no reply?
Local to Rochester, NY
How do I get to your location?
If I live near Rochester, NY, could I purchase items at your offices?
What are your business hours?
Ordering from outside of the US
Can I use my Credit Card or Debit Card if I live outside the U.S.?
How do I calculate international shipping rates?
I live in Canada, what about Duty/Customs/Brokerage/PST/Duty Disbursement fees?
If I live outside of North America and I can’t pay by credit card, what other options do I have?
If I live outside of North America and I placed an order, how do I track my package?
If I live outside of North America, what are my shipping options?
Ordering Online
How do I order via PayPal?
How do I pay via Credit Card?
Ordering with a PO
Businesses
Government/Educational
Ordering-other methods
Can I pay via Money Order?
Can I pay via Wire Transfer?
Do you accept personal/business checks?
Can I place a COD order?
Orders
Can I combine two orders to save shipping?
How do I check status of my order?
I just placed an order and I didn’t realize I was local, what can I do?
What do I do if something is missing from my order?
What if I received something I didn’t order?
Where is my tracking number for my order?
Why does it take so long for my package to arrive if I ordered USPS Priority of Parcel Post?
Why does my order status still say pending after 24 hours of placing the order?
Can I modify/add to my order?
When is my order going to be shipped?
What if I accidentally place my order twice?
Where is my invoice/receipt?
Payments
I selected payment option PayPal, it did not take me to the PayPal website.
Is the FrozenCPU website secure?
Why does FrozenCPU have a stringent verification process?
Why was my credit card declined?
Returns and Exchanges
How do I get my replacement quicker?
I received a defective product, do I have to pay to ship it back?
What if I ordered the wrong item?
What is the procedure for returning a defective product?
When will I receive my refund?
Why are the shipping fees not refunded?
Why can't I return my water coolig kit/thermo electric cooler/sleeved item/phase change/custom item/vapor cooling?
Why is there a restocking fee on my return?
Shipping-General
How does your shipping/processing work?
I asked for a shipping quote and did not get a response.
What do I do if my order is damaged during shipping?
What do I do if my order was shipped at a shipping rate slower than I paid for?
What happens if I refuse my order?
Why does my FedEx tracking number say "Exception" as it's status?
Can I combine two orders to save shipping?
How do I track my order?
When I email asking for an International shipping quote, why do I get no response?
Why are the shipping charges so high?
Shipping-Times/Locations
I live on the East coast, will I get my order faster since FrozenCPU is in NY?
If FrozenCPU is in NY why did my order arrive from another state?
Holiday Shipping Deadlines and Information
When will I receive my order?
Technical
How loud is this Decibel (dB) rating?
What does 1/2" ID, 3/8" ID or 1/4" ID mean?
What is the coversion between Sone and Decibel (dB)?
Will my power supply work outside of North America?
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