Be aware UPS charges a brokerage fee to Canada for all orders over $20.00. This is an additional payment (~$40.00) due UPS upon Delivery.

Currently there is no fee if you send via US Postal System.

FrozenCPU.com, Inc. now fully supports APO/FPO orders online!

Shipping charges will be added to your order upon check out. Since shipping cost is based on region, charges cannot be figured until the bill to and ships to portions of the order form are filled out. Shipping information is displayed immediately following the bill to and ship to information in the check out process. This allows you to view shipping fees before any charges are placed to your credit card. By default FedEx lists the highest priced shipping method so make sure to select your preferred method from the drop down list.

Shipping charges are not included in the price of the item.

Shipping time is not guaranteed; shipping cost is also not guaranteed.

We are sorry, but we can not refund the shipping charges for weather related delays.

FrozenCPU.com, Inc. does not take responsibility for delayed arrivals on packages shipped to rural areas.

FrozenCPU.com, Inc. does not take responsibility for delayed arrivals due to closed or delayed airport activity.

FrozenCPU.com, Inc. sometimes ships signature required based on the value of the order, shipping method and location of resident or business.

FrozenCPU.com, Inc. is not responsible if a package does not arrive at the scheduled delivery date as a result of Customer not being at the shipping location to sign for the package.

FrozenCPU.com, Inc. is not responsible for USPS packages with delivery confirmation numbers that declare the package as delivered but the customer cannot "find" the package. As for orders using FedEx shipping methods, FedEx will do their best to search for the "missing" package by filing a trace. If FedEx deems the package missing, an insurance claim can be filed and a replacement order can be shipped out. Unfortunately, USPS does not provide this service and as a result, FrozenCPU.com, Inc. cannot blindly send out a replacement order if a customer claims their USPS package as "missing" when the delivery confirmation number says the package was delivered at the appropriate location. This is why FrozenCPU.com, Inc. strongly recommends selecting FedEx shipping methods over USPS shipping methods.

We ask that you make sure when you place your order that you have educated yourself on the products and realize before you finalize your order that changes or cancellations will result in fees.

Due to the sheer volume of orders we recieve we only accept cancellations or changes on any orders through the phone during business hours. A 5% Service Fee will be deducted on all canceled orders even though the order hasn't shipped.

If a shipped order is refused or returned undeliverable there will be a resulting 20% restocking fee, a $10.00 Service Fee and no refund on shipping.

ORDER CANCELLATIONS ARE ONLY ACCEPTED OVER THE PHONE. NOT BY EMAIL OR FAX.

See also availble shipping methods.

Terms of payment are within FrozenCPU.com, Inc.'s sole discretion, and unless otherwise agreed to by, FrozenCPU.com, Inc. Payment must be received by prior to FrozenCPU.com, Inc.'s acceptance of an order. Payment for the products will be made by credit card (Visa, MasterCard, American Express and Discover), PayPal, wire transfer, money order or some other prearranged payment method unless credit terms have been agreed to by FrozenCPU.com, Inc. Customers who pay via wire transfer or money order are required to provide payment within 7 days of placing the order. Customers who pay via Paypal have from within the business hours of 10AM to 6PM EST to pay for their order. If payment has NOT been submitted by the deadline based on what type of payment chosen, the order will be cancelled. Invoices are due and payable within the time period noted by FrozenCPU.com, Inc. based on the purchase, measured from the date of the invoice. FrozenCPU.com, Inc. may invoice parts of an order separately. Orders are not binding upon FrozenCPU.com, Inc. until accepted by FrozenCPU.com, Inc. Any quotations given by FrozenCPU.com, Inc. will be valid for the period stated on the quotation. Customer agrees to pay interest on all past-due sums at the highest rate allowed by law.

FrozenCPU.com takes every precaution to protect our users' information.

FrozenCPU.com incorporates the latest technology for securing your user information in transmission by using Secure Sockets Layer (SSL) protocol. SSL encrypts all the information you input and send to us.

The Commodo SSL certificate on every page of FrozenCPU.com web site verifies that you are in fact sending your information to us and not another web site.

FrozenCPU.com does not reveal any credit card information and your credit card information is not stored after submission to our payment gateway provider.

When users submit sensitive information via the website, your information is protected both online and off-line. Our order system has numerous checks and balances designed to stop and prevent fraudulent orders from passing through so we ask customers ordering through our website to please make sure to have your credit card has both your shipping and billing addresses listed on file!

We here at FrozenCPU.com understand that shipping and billing is NOT always possible or convenient but if such arrangements need to be made, we will need the toll-free number to card holder's services on the back of your credit card to verify billing address as well as your full name. The last four digits of your social security number for security purposes as well.

Thus this new procedure now exists making it safer and easier to order from us anywhere in the world. Please read our Shipping Policies Domestic and International. We take fraud very seriously and we will prosecute to the fullest extent of the law. We have caught fraudulent credit cards before and we will continue to catch them as our system is designed to flag even the most remotely suspicious orders.

We strongly suggest you do NOT try to fraud us as Internet/Mail Order fraud and credit card theft may seem simple but are very serious crimes.

All of our users' information is classified and restricted.

FrozenCPU.com's warehouse is a secured and locked facility. Security cameras are stationed throughout the building in conjunction with several alarm systems. Only employees who need the information to perform a specific job are granted access to personally identifiable information.

In addition, our employees are required to lock their respective workstations when they leave their desk. When they return, they must re-enter their password to re-gain access to your information.

All employees are kept up-to-date on our security and privacy practices.

Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected.

If you have any questions about the security at our website, please contact us through our Contact Us page.

Damaged Items:

All FedEx packages are fully insured.

If you receive a damaged package, you must notify us within 7 business days by phone 1.877.243.8266.

Sending back damaged merchandise voids the shipping insurance and no credit will be given. Damaged packages must be held for five days with original packaging for FedEx inspection.

Returns:

FrozenCPU.com, Inc. systems and parts that are purchased directly from FrozenCPU.com, Inc. by an end-user customer may be returned by Customer in accordance with FrozenCPU.com, Inc.'s "Return Policy" in effect on the date of the invoice.

Products returned for credit must be received within 30 days of invoice date and a 20% restocking fee will apply.

FrozenCPU.com, Inc. will not assess a restocking fee for defective products.

A qualified FrozenCPU.com, Inc. technician will test each returned product for defects.

Custom or customized products, cases and test benches are returnable for repair or replacement only.

All returned items must be in like new condition with all related parts including screws, manuals, etc. If you have lost, thrown away, scratched or opened sealed boxes or bags - we will not accept the item!

Returns will not be accepted without a copy of the receipt and a note detailing the problem. We ask that customers please call ahead to confirm whether an item needs to be replaced or returned.

Liquid Cooling Returns:

Unopened liquid cooling products may be returned for merchandise store credit only (inner and outer seals must be intact).

Opened liquid cooling products are returnable for repair or same item replacement only.

Compatibility is the responsibility of the purchaser, therefore compatibility issues do not warrant a valid return including reference/non-reference designs and layouts.

Warranties:

FrozenCPU.com, Inc. services such as sleeving or any other modifications - custom or not - may void the manufacturer's warranty of your product. If you would like to know about the modified product you are purchasing, please call our offices for specific information.

Manufacturer's warranties may be void if a product has been tampered with in a way in which it was not designed.

Shipping:

Customers are responsible for ALL return shipping charges on merchandise for any reason. Please ship using a carrier that provides a tracking number, insurance and proof of delivery. We recommend FedEx.

FrozenCPU.com, Inc. will not be responsible for items lost by the carrier.

Valid proof of delivery must include the receipt signature of an authorized FrozenCPU.com, Inc. employee.

Special / Custom Products:

Certain products cannot be returned or exchanged.

Liquid Cooling products, customized products, sleeved products, phase change products, thermoelectric (peltier) products and certain specially marked products are not accepted for returns due to the custom or delicate nature of the products. If one of these products is defective, replacement services may be provided.

Shipping Charges for Returns

FrozenCPU.com, Inc. provides shipping to the sender only.

Unless otherwise noted, shipping on products and returns is non-refundable, and returning a product comes at the expense of the customer. Customer will be responsible for paying shipping to FrozenCPU.com, Inc. for parts, accessories and barebones.

Keep in mind that custom work, modifications, testing, sleeving can hold up getting your package out by end of business day.

Other things that can hold a rush order is not being able to be contacted by phone for order confirmation. Some orders need to be verified by phone for security reasons. With all this being said our "rush success rate" is about 99%.

Custom or modified orders, such as sleeved products, custom cases, testing, wire management, windows, switch installation or any other form of modification, will not be covered by the Same Day Shipping guarantee. Any order that requires a product to be removed from its retail packaging will not be covered by the Same Day Shipping guarantee. Usually we are successful in shipping sleeved orders out same day, but they can not be guaranteed. USPS orders are not covered or guranteed to ship due to the variation of our postal pick up time.

Mondays and Fridays are the days with the highest volume of orders and are most likely for custom orders to be delayed. Same Day Shipping is a service that we strive for but is NOT GUARANTEED.

Store credits are valid for One (1) year from the date of issue.