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FAQs

Altering or Cancelling and Order

Altering or Cancelling an Order
I work for a PC Hobbyist/Hardware Review site, could I get a product sample to review?
I work for/run a huge LAN Party, can I get FrozenCPU to sponsor us?
Does FrozenCPU ship to APO/FPO addresses?

APO / FPO

Does FrozenCPU ship to APO/FPO addresses?
How do I track a package shipped to an APO/FPO address?
How long will it take for my order to arrive at my APO/FPO address?

Canceled Orders

I am shipping to a Freight Forwarder, why was my order canceled?
I paid with PayPal, why was my order canceled?
Why was my order caneled?

Contacting Us

How do I contact FrozenCPU by the telephone?
I emailed support a rather lengthy technical question and did not get a response?
I emailed support that I have Dell/Gateway/Emachine/or X Brand computer and need a replacement fan/psu/cpu cooler and did not receive a response?
I emailed support the following question- "can you tell me what liquid cooling is all about"? I did not receive a reply.
I have a question/concern and I cannot call the office, who should I email?
What do I do if I called and no one answers?
What do I do if I email one of your staff and I get no reply?

Custom System Building

Does FrozenCPU do Custom System Building?

Local to Rochester, NY

How do I get to your location?
If I live near Rochester, NY, could I purchase items at your offices?
What are your business hours?

Ordering from outside of the US

Can I use my Credit Card or Debit Card if I live outside the U.S.?
Do you ship to my country?
How do I calculate international shipping rates?
I live in Canada, what about Duty/Customs/Brokerage/PST/Duty Disbursement fees?
If I live outside of North America and I placed an order, how do I track my package?
If I live outside of North America, what are my shipping options?
If I live outside of the US and I can't pay by PayPal, what other options do I have?
Why is my country not on your list?

Ordering Online

How do I order via PayPal?
How do I pay via Credit Card?
Order comments/special instructions

Ordering with a PO

Businesses
Government/Educational

Ordering-other methods

Can I pay via Bank Wire Transfer/Western Union?
Can I pay via Money Order?
Do you accept personal/business checks?
Can I place a COD order?

Orders

Can I combine two orders to save shipping?
Definitions and Explanations of Stock Messages
How do I check status of my order?
I just placed an order and I didn't realize I was local, what can I do?
What do I do if something is missing from my order?
What if I received something I didn't order?
Where is my tracking number for my order?
Why does it take so long for my package to arrive if I ordered USPS Priority of Parcel Post?
Why does my order status say verifying?
Can I modify/add to my order?
When is my order going to be shipped?
What if I accidentally place my order twice?
Where is my invoice/receipt?

Payments

Is the FrozenCPU website secure?
Why does FrozenCPU have a stringent verification process?
Why was my credit card declined?

Returns and Exchanges

How do I get my replacement quicker?
I received a defective product, do I have to pay to ship it back?
Store Credits
What if I ordered the wrong item/change my mind?
What is the procedure for returning a defective product?
When will I receive my refund?
Why are the shipping fees not refunded?
Why can't I return my thermo electric cooler/sleeved item/phase change/custom item/vapor cooling?
Why is there a restocking fee on my return?

Review Samples / Sponsorship

Does FrozenCPU offer review samples?
Does FrozenCPU offer sponsorship?

Shipping-General

Available Shipping Methods
How does your shipping/processing work?
I asked for a shipping quote and did not get a response.
What do I do if my order is damaged during shipping?
What do I do if my order was shipped at a shipping rate slower than I paid for?
What happens if I refuse my order?
What if my tracking says "delivered" but the package did not arrive?
What is FrozenCPU Free ground shipping?
Why does my UPS tracking number say "Exception" as it's status?
Why is the weight of my item so high?
How do I track my order?
When I email asking for an International shipping quote, why do I get no response?
Why are the shipping charges so high?

Shipping-Times/Locations

I live on the East coast, will I get my order faster since FrozenCPU is in NY?
If FrozenCPU is in NY why did my order arrive from another state?
Holiday Shipping Deadlines and Information
When will I receive my order?

Technical FAQs

General FAQ

How loud is this Decibel (dB) rating?
What does 1/2" ID, 3/8" ID or 1/4" ID mean?
What is the coversion between Sone and Decibel (dB)?

Power Supply FAQ

Does a Dual PCB layout have better airflow than a Single PCB?
Does capacitor mass affect the life span of a PSU?
Does synchronous rectification to +12V increase overall PSU efficiency?
Does temperature affect your PSU's output efficiency and life span?
For a copper cable's cross-sectional area of induction coil, is larger always better?
How can I be sure that a PSU with an 80 PLUS® logo really passed certification?
How do I pick the right PSU for my project?
How does a PWM fan affect PSU noise?
What are the benefits of a double layer PCB?
What are the benefits of DC to DC circuitry?
What are the benefits of Double Forward Converter circuitry?
What are the benefits of EMI filtering?
What are the benefits of low ripple and noise?
What are the different kinds of Cable Management?
What is "operating temperature" and how does this affect a PSU?
What is 80 PLUS® Certification?
What is Active PFC
What is the easiest way to judge a PSU?
What is Universal Input?
When dealing with the cross-sectional area of your DC output cable, is larger better?
Will a DC to DC module at +3.3V & +5V stabilize the output voltage of +3.3V, +5V and +12V?
Will my PSU work outside of North America?

Policies

General

Promotional Sales Exceptions
Canadian Shipping Policy
Domestic Shipping Policy
Exchange and Cancellation Policy
International Shipping Policy
Payment Policy
Privacy Policy
Promotion/Sale Terms and Policy
Promotional Sales Acceptions
Return Policy
Rush Processing Policy
Same Day Shipping Policy
Store Credit Policy

Legal

Jurisdiction and Venue
Terms and Conditions of Sale
Typographical Errors
Updates