Spend $75 or more and receive 15% off your purchase, beginning NOW ending 06/20 10 AM . From all the FROZENCPU.COM staff have a safe and Happy Father"s day weekend!!
May 27, 2016
A salute to all our service members past and present! We hope everyone has a safe holiday. Please keep in mind shipping services are not running (pick-up or delivery) on this holiday so plan shipments accordingly as the 30th is not considered a transit day. This includes USPS as well as UPS. We will be closed here at FrozenCPU.com as well. Phone support and shipping services will resume on the 31st of May as normal. In addition free ground shipping CODE (SHIPMEMORIAL) for all orders $100 or more. Beginning May 27th ending May 31st. 6pm est.
"I have been shopping with you for several years, and have probably had more than 20 orders without ever having any sort of error. It is a testament to your packing/sleeving crew that I have never before had any need to contact you after I received my orders, but this time I finally had to test out your customer service department.
Last week, I ordered several small parts for a “re-mod” on a LL V1000B (which was ordered, and stuffed with mods and gear, all from you guys). Shipping was fast, as it always is, but I discovered one of my items, a 12” cathode kit, was missing. My heart sank- similar experiences with other online retailers led me to believe I was in for several hours of getting put on hold, yelling at a machine, or dealing with someone who can''t speak English- all resulting in me getting absolutely nowhere and not getting what I paid for.
So, after finding your 800 number, I dialed and prepared for the worst. Half a ring into my call, a REAL person answered, which was a shock. I wish I caught/remember his name, but it was whoever was answering your phones at 5:15 yesterday (12/20/07). Instead of putting me on hold or transferring me somewhere else, he asked how he could help me. I briefly explained the situation and gave my order number, and after about a minute or two on hold, he confirmed the missing product with me, and told me he would make sure it got shipped out today (keep in mind, you guys were suppose to close within the hour).
I am a college student currently working retail, and I know that if you pack enough orders, eventually there will be a mistake- it’s unavoidable. What matters to me is the way in which the problem is corrected- and in the case of your employee that I had the pleasure of dealing with, the service was impeccable. Having people like that to give people quick, efficient service over the phone is going to save customers that would otherwise have been irate. Seriously, somebody get that guy a cookie for me.
Referring to #0186763