Phone: 1.877.2.GET.COOL (1.877.243.8266)   Store & Phone Hours: M-F 10-6, Sat 11-4 Est. 1999 Bookmark and Share



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End Point E-commerce Development

Can I use my Credit Card or Debit Card if I live outside the U.S.?
We do not currently accept credit card or debit card payments for international orders. PayPal is the preferred payment for international orders. Bank Wire Transfers or Western Union are also acceptable forms of payment - please contact Lori (lori@frozencpu.com) or call us at 585.218.0120 to arrange.



Do you ship to my country?
We ship to the following countries:

Albania
El Salvador
Liechtenstein
Romania
Antigua and Barbuda
Estonia
Lithuania
Russia
Argentina
Falkland Islands (Malvinas)
Luxembourg
Slovak Republic
Armenia
Fiji
Madagascar
Slovenia
Aruba
Finland
Malawi
South Africa
Australia
France (Includes Monaco)
Maldives
South Korea
Austria
French Guiana
Malta
Spain
Bahamas
French Polynesia
Marshall Islands
Sri Lanka
Bahrain
French Polynesia (Tahiti)
Mauritania
St. Christopher and Nevis
Bangladesh
Germany
Mauritius
St. Helena
Barbados
Greece
Mexico
St. Lucia
Belgium
Greenland
Mongolia
St. Pierre and Miquelon
Bermuda
Grenada
Morocco
Sweden
Brazil
Guam
Nepal
Switzerland
British Virgin Islands
Guatemala
Netherlands
Taiwan
Bulgaria
Holy See (Vatican City State)
Netherlands Antilles
Trinidad and Tobago
Canada
Honduras
New Zealand
Turkey
Cape Verde
Hong Kong
Norway
Turkmenistan
Cayman Islands
Hungary
Oman
Ukraine
Chile
Iceland
Pakistan
United Arab Emirates
China
India
Panama
United Kingdom
Costa Rica
Ireland
Papua New Guinea
United States of America
Cyprus
Israel
Paraguay
United States Minor Outlying Islands
Czech Republic
Italy
Peru
Uruguay
Denmark
Jamaica
Poland
Vatican City
Dominica
Japan
Portugal
Venezuela
Dominican Republic
Jordan
Puerto Rico
Virgin Islands (U.S.)
Ecuador
Kuwait
Qatar
Yemen
Egypt
Latvia

Don't see your country on our list? You may contact lori@frozencpu.com and pay via wire transfer if you wish to order from a country that does not appear on our list.


How do I calculate international shipping rates?

To calculate international shipping rates, please create an account on our website, fill your shopping cart with the interested items and then proceed to the checkout page to select your shipping destination and shipping rate. At the bottom of the page will be your shipping price. Please do NOT click the submit order button if you are just trying to get a shipping quote.

Important Shipping Notes:
Standard UPS Ground shipping to Canada requires added brokerage fees above the quoted shipping fee that need to be paid by the customer before they can receive the package. With UPS Air Shipping the brokerage fees are waived and the shipping cost is as quoted.


I live in Canada, what about Duty/Customs/Brokerage/PST/Duty Disbursement fees?

Upon delivery of your shipment you are required to pay any and all fees associated with your shipment.

UPS will charge you an import fee (Duty, GST-Customs, Brokerage, PST, and/or Duty Disbursement) if shipping through UPS Standard. Upon delivery of your shipment you will be required to pay these fees in order to receive your shipment. UPS Worldwide Express shipping methods are faster and cover some, but not all of these fees.

USPS shipping is available for Canadian customers to also help avoid some, but not all, import fees.

Be aware UPS charges a brokerage fee to Canada for all orders over $20.00. This is an additional payment (~$40.00) due UPS upon Delivery.

Currently there is no fee if you send via US Postal System.

If you refuse to pay these fees and not accept the shipment, FrozenCPU.com will ONLY refund the cost of the product minus a 20% restocking fee. We will not refund the shipping cost paid at the time of the order.

Due to the fact that these are government fees FrozenCPU.com can not waive or refund these fees.

See also Canadian Shipping Policy.


If I live outside of North America and I placed an order, how do I track my package?

If you had your package shipped via FedEx, a tracking number will be provided to you via email. If you selected USPS Priority or Express mail, we will email you the Express Mail Tracking or other pertinent tracking available.

If I live outside of North America, what are my shipping options?

FrozenCPU.com offers FedEx Worldwide Shipping and the United States Postal Service (USPS) which offers significantly less expensive shipping rates. To check international shipping rates, please use the checkout page.

If I live outside of the US and I can't pay by PayPal, what other options do I have?

You may order and pay via Bank Wire Transfer or Western Union. There is a $35.00 fee for a bank wire transfer and $10.00 fee for Western Union.

Please contact Lori at lori@frozencpu.com or 585.218.0120 to arrange your order.



Why is my country not on your list?
Some countries have been removed due to high incidences of fraud.

You may contact us and pay via Bank Wire Transfer or Western Union if you wish to order from a country that does not appear on our list.