Est. 1999
Phone: 1.877.2.GET.COOL (1.877.243.8266)   Hours: M-F 10-6, Sat 11-4 2905 fans like us! Bookmark and Share



139 users browsing
Can I use my Credit Card or Debit Card if I live outside the U.S.?
We do not currently accept credit card or debit card payments for international orders. PayPal is the preferred payment for international orders. Bank Wire Transfers or Western Union are also acceptable forms of payment - please contact Lori (lori@frozencpu.com) or call us at 585.218.0120 to arrange.



Do you ship to my country?
We ship to the following 125 countries:

Albania
Estonia
Macedonia
Saudia Arabia
Antigua and Barbuda
Falkland Islands (Malvinas)
Madagascar
Singapore
Argentina
Fiji
Malawi
Slovak Republic
Armenia
Finland
Malaysia
Slovenia
Aruba
France (Includes Monaco)
Maldives
South Africa
Australia
French Guiana
Malta
South Korea
Austria
French Polynesia
Marshall Islands
Spain
Bahamas
French Polynesia (Tahiti)
Mauritania
Sri Lanka
Bahrain
Germany
Mauritius
St. Christopher and Nevis
Bangladesh
Greece
Mexico
St. Helena
Barbados
Greenland
Mongolia
St. Lucia
Belgium
Grenada
Morocco
St. Pierre and Miquelon
Bermuda
Guam
Namibia
Sweden
Brazil
Guatemala
Nepal
Switzerland
British Virgin Islands
Holy See (Vatican City State)
Netherlands
Taiwan
Bulgaria
Honduras
Netherlands Antilles
Thailand
Canada
Hong Kong
New Zealand
Trinidad and Tobago
Cape Verde
Hungary
Northern Mariana Islands
Turkey
Cayman Islands
Iceland
Norway
Turkmenistan
Chile
India
Oman
Ukraine
China
Indonesia
Pakistan
United Arab Emirates
Colombia
Ireland
Panama
United Kingdom
Costa Rica
Israel
Papua New Guinea
United States
Croatia
Italy
Paraguay
United States Minor Outlying Isl
Cyprus
Jamaica
Peru
Uruguay
Czech Republic
Japan
Philippines
Vatican City
Denmark
Jordan
Poland
Venezuela
Dominica
Kuwait
Portugal
Virgin Islands (U.S.)
Dominican Republic
Latvia
Puerto Rico
Yemen
Ecuador
Liechtenstein
Qatar
Egypt
Lithuania
Romania
El Salvador
Luxembourg
Russia

Don't see your country on our list? You may contact lori@frozencpu.com and pay via bank wire transfer or Western Union if you wish to order from a country that does not appear on our list.


How do I calculate international shipping rates?

To calculate international shipping rates, please create an account on our website, fill your shopping cart with the interested items and then proceed to the checkout page to select your shipping destination and shipping rate. At the bottom of the page will be your shipping price. Please do NOT click the submit order button if you are just trying to get a shipping quote.

Important Shipping Notes:
Standard UPS Ground shipping to Canada requires added brokerage fees above the quoted shipping fee that need to be paid by the customer before they can receive the package. With UPS Air Shipping the brokerage fees are waived and the shipping cost is as quoted.


I live in Canada, what about Duty/Customs/Brokerage/PST/Duty Disbursement fees?

Upon delivery of your shipment you are required to pay any and all fees associated with your shipment.

UPS will charge you an import fee (Duty, GST-Customs, Brokerage, PST, and/or Duty Disbursement) if shipping through UPS Standard. Upon delivery of your shipment you will be required to pay these fees in order to receive your shipment. UPS Worldwide Express shipping methods are faster and cover some, but not all of these fees.

USPS shipping is available for Canadian customers to also help avoid some, but not all, import fees.

This link may help you decide which method you want to choose and show you a ballpark figure of what it would cost:

www.thefinalcost.com

If you refuse to pay these fees and not accept the shipment, FrozenCPU.com will ONLY refund the cost of the product minus a 20% restocking fee. We will not refund the shipping cost paid at the time of the order.

Due to the fact that these are government fees FrozenCPU.com can not waive or refund these fees.

See also Canadian Shipping Policy.


If I live outside of North America and I placed an order, how do I track my package?

If you had your package shipped via FedEx, a tracking number will be provided to you via email. If you selected USPS Priority or Express mail, we will email you the Express Mail Tracking or other pertinent tracking available.

If I live outside of North America, what are my shipping options?

FrozenCPU.com offers FedEx Worldwide Shipping and the United States Postal Service (USPS) which offers significantly less expensive shipping rates. To check international shipping rates, please use the checkout page.

If I live outside of the US and I can't pay by PayPal, what other options do I have?

You may order and pay via Bank Wire Transfer or Western Union. There is a $35.00 fee for a bank wire transfer and $10.00 fee for Western Union.

Please contact Lori at lori@frozencpu.com or 585.218.0120 to arrange your order.



Why is my country not on your list?
Some countries have been removed due to high incidences of fraud.

You may contact us and pay via Bank Wire Transfer or Western Union if you wish to order from a country that does not appear on our list.