Est. 1999
Phone: 1.877.2.GET.COOL (1.877.243.8266)   Hours: M-F 10-6, Sat 11-4 55805 fans like us! Bookmark and Share


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Available Shipping Methods
Listed below are all of the different shipping options available to you depending on your location.

Domestic Shipping

UPS:

  • Standard Overnight - Receive by 3 pm in 1 business day
  • Saturday Overnight - Domestic orders placed on Fridays have this option available for delivery on Saturdays.
    This service is not available to all domestic destinations, and FrozenCPU will contact the customer via telephone if this proves to be an issue.
  • 2 Day - receive before evening on 2nd business day
  • Express Saver - Receive before evening on 3rd business day
  • Ground
    • 50 States including HI and AK - Delivers in 1-5 business days
    • Puerto Rico - Delivers in 3-7 business days by 5 pm

United States Postal Service (USPS):

  • Express Mail - Delivers in 1-2 business days
  • Priority Mail - Delivers in 2-3 business days
  • First Class Mail - Delivers in 6-12 business days
    Available only on packages weighting less than 13 ounces and of appropriate size.

USPS Only guarantees transit time on their Express Mail shipping services. We cannot offer refunds on packages delivered outside of their estimated time with First Class or Priority Mail Services.


International Shipping

United Parcel Services (UPS):
Available to Canada Only

  • Worldwide Express - Delivers by 12:00 noon in 1-3 business days
  • Worldwide Expedited - Delivers in 2-5 business days
  • Standard - Delivers in 2-9 business days

United States Postal Service (USPS):

  • Express Mail International - Delivers in 3-5 business days
  • Priority Mail International - Delivers in 6-10 business days

APO/FPO Shipping

United States Postal Service (USPS):

  • Priority Mail - Delivers in 7 to 28 days
    Packages will take 1-4 days to move from our local post office to the USPS “gateways” in New York or San Francisco (dependant on the package’s final destination). From there delivery time varies from 7-24 days. Transit times will vary depending on operational conditions and the unit of the addressee. Those in established bases should continue to receive regular service, while those in forward areas or engaged in operations may experience longer arrival times due to logistical constraints.

How does your shipping/processing work?

We use UPS and USPS for all our shipping needs. What happens is once an order is placed, we see the order on our system. If there are no billing/shipping discrepancies, the order is sent to the warehouse to be packed. Once packed, the package is weighed and labeled and is then ready to be picked up by the shipping couriers. Then once the final pickup is made, the tracking numbers are emailed to all the customers at approximately 8PM EST.

Our SAME DAY SHIPPING policy works the following way: If a customer places an order before 6PM EST and all items are in stock, the package is guaranteed to be shipped that night.

Any customized order is not guaranteed to ship same day. This applies to any order that has sleeving, a customized case, testing or any other activity that requires the product to removed from its retail packaging and/or modified in anyway. We always try our best, and often succeed in shipping the custom orders on the same day, but unfortunately we cannot guarantee it. Monday and Friday are our high volume days, and custom orders are least likely to ship same day on those days.

Please note that if the package cannot go out that night because of lack of stock or other unusual reasons, the customer will be notified at the provided phone number(s).


I asked for a shipping quote and did not get a response.
Please create an account on our website and add items to your cart and continue to the shipping method screen, you will see your methods available and the pricing.

What do I do if my order is damaged during shipping?

Please notify our offices immediately of the damaged shipment. An insurance claim needs to be made, so we only have a small window after it's received to submit this. The first step would be to file a claim with our shipper. The next step would require the shipper to pickup the package for damage inspection. Once the inspection is verified and complete, a replacement of the damaged items will be shipped to the customer.

What do I do if my order was shipped at a shipping rate slower than I paid for?

If there is a shipping error and the shipment is shipped out at a slower rate than originally paid for, we will refund the difference in shipping back to the customer.

What happens if I refuse my order?

If your order has been shipped and is refused by you at the time of delivery, there will be a non-negotiable 20% restocking fee and a $10.00 refusal fee. Your shipping charges are non-refundable on refused orders.

Why does my UPS tracking number say "Exception" as it's status?

If your tracking number has a status of "Exception", then there was a problem with the delivery. You can click "Details" in the tracking website, there will be a brief explanation as to why there was an exception. If you have any questions, please call our offices to resolve the issue.

Can I combine two orders to save shipping?

Unfortunately, we cannot combine orders to save shipping. Each order has a specific reference number labeled on the package(s) and it creates unnecessary difficulty in keeping track of the orders.

How do I track my order?

There are two ways to track your order with us. One, is to wait and receive the shipment notification email from our servers. In that email includes a simple notification that your order was shipped and a clickable link to UPS' website/USPS' website with the tracking number/delivery confirmation number respectively. A UPS tracking number provides all basic tracking information such as current location and estimated delivery date. A USPS delivery confirmation number only lets you know if the package has been scanned in and whether it has arrived yet. Another way to track your order is to login to our website and click "View Order History". There it will show all previous orders and to the very right, there is a little barcode you can click. This will provide all necessary tracking information as well.

When I email asking for an International shipping quote, why do I get no response?

Our website is designed to be able to quote shipping for not only US based customers but international customers as well. In order to check shipping prices; add your items to the cart, below the cart will be a shipping calculator, enter your country and zip/postal code to see the shipping options and prices for the items in your cart. There is no obligation to buy at this point.

Why are the shipping charges so high?

Shipping charges may seem high when the order is very light. For example, a customer may order a few LEDs or a tube of thermal paste and shipping UPS Ground will be approximately $8-9. The reason for this for is not only to cover the base shipping fee (1lb minimum) but to also cover packing materials, boxing and labor. If you have any question or comments about the shipping charge, you can contact our offices via email or by phone. We have added First Class Shipping for items that can ship under 13 oz. This is not for the total weight of your order and could not be for every product under 13 oz. First Class shipping is reserved for prooducts that we deem low risk against fraud and may not appy to all orders under 13 oz.